Terms of service

Welcome to Hwello. By purchasing from us, you agree to the following terms and conditions:

  1. Product Information

    • All product descriptions, images, and prices are as accurate as possible. Slight variations may occur due to lighting, packaging, or supplier changes.

  2. Orders & Payments

    • Orders are confirmed only upon successful payment.

    • We reserve the right to cancel or refuse any order if fraudulent or suspicious activity is detected.

  3. Returns & Refunds

    • Governed by our Return & Refund Policy above.

  4. Personalized/Custom Orders

    • Personalized items (e.g., engraved gift boxes) are final sale and cannot be returned or refunded unless defective upon delivery.

  5. Promotions & Discounts

    • Promotional codes or discounts cannot be combined unless stated otherwise.


  6. Liability

    • Hwello shall not be liable for delays caused by courier companies, customs clearance, or other unforeseen circumstances beyond our control.

  7. Governing Law

    • These terms are governed by the laws of Malaysia.